Terms of service
Last updated 4 November 2026.
Draft: this document is being reviewed by a lawyer and may change before the service launches.
These terms apply to salons that use BookingSolutions and to their staff. BookingSolutions is run by Ampius Pte. Ltd., UEN 202550169G ("we"). Customers who message a salon are covered by that salon's own terms and our privacy notice.
The service
BookingSolutions answers your customers' WhatsApp messages with an AI assistant, takes bookings in your calendar, sends reminders, and gives your staff an inbox and calendar on their phones. Pilot salons use it free under a separate pilot agreement; paid plans are agreed in writing.
Your responsibilities
Keep your services, prices, hours, policies and answers up to date in Setup: the assistant relies on them.
Hold any licences your business needs, and use the service only for your own business and lawful purposes.
Send marketing messages only to customers who have agreed to receive them, as Singapore's Do Not Call rules require.
Keep staff logins private, remove people who leave, and tell us promptly about any suspected misuse.
Connect your own WhatsApp Business number and, if you take deposits, your own payment account. Messaging fees charged by Meta and payment fees are yours unless your plan says otherwise.
The AI assistant
The assistant says it is an AI, uses only your information and the booking system, and hands chats to your staff when it is unsure, when a customer asks for a person, or for complaints. It can still make mistakes; review chats in the inbox and take over whenever you wish. You can pause it for the whole salon in Settings.
Your data
Your customers' data belongs to you. Ampius Pte. Ltd. processes it only to provide the service, as described in the privacy notice and our data processing agreement. When you leave, you can ask for an export, after which we delete it within 30 days unless the law requires us to keep it.
Availability and support
We aim to keep the service available at all times but cannot promise it will never be interrupted. If the service or WhatsApp is unavailable, your customers' messages still reach your WhatsApp Business app.
Support: support@moduapp.co.
Liability
To the extent the law allows, Ampius Pte. Ltd. is not liable for indirect or consequential losses, and its total liability is limited to the fees you paid in the 12 months before the claim.
Ending the service and changes
Either side may stop with 30 days' written notice, or at once for a serious breach. We will tell you about material changes to these terms at least 30 days in advance.
These terms are governed by the laws of Singapore.